FAQ Scroll down 11 Nov 2021 Frequently Asked Questions Below you can find frequently asked questions and answers Do your products contain allergens? Certain products in our portfolio do contain allergens. This will be highlighted on the label with bold font on the products. Are your products vegetarian and/or vegan? Our organic ice lolly range is marketed with a vegan claim. The claim is based on a full raw material check ensuring compliance with the principles recommended in European Vegan Union EVUs. Several other products in our portfolio are also considered vegan suitable but are not marketed with the vegan claim. Some products, however, contain the red food colour ‘carmine’ which is of animal origin and accordingly not vegan or vegetarian. Other products contain milk components that are also not considered strictly vegan. In both cases, the content of these ingredients will be written on the given product label. Why have you stopped producing this flavour? If a flavour decreases in popularity or raw materials become too expensive to match our line-up price, the flavour might see an end to its production. Are your products Halal and/or Kosher? Selected markets will have Halal certification and this will appear on our product labels. Markets, where Halal is standard practice, will not necessarily have this as part of the label as it is standard practice. What should I do before I make a claim/complaint? Keep the packaging for the product in question, record the BATCH-number, production date and flavour. Where do I find batch number and expiration date? The batch number and expiration date appear differently on our products. Below you find a description and an image example showing how to find it on our different product variants. MashUp: The batch number and expiration date can be found on the cap, on top of the bottle. Example: EXP: 03/2022 BATCH: 11:08 L077 Click to view MashUp example Sunjoy: The batch number and expiration date can be found in the upper left corner of the back label. Example: EXP: 15-09-2021 BATCH: 20011 Click to view Sunjoy example Sun Lolly / Sunquick home-freeze ice lollies: The batch number and expiration date can be found on one of the sides of the lolly. It will say “Best Before:“ on the given side. Example: EXP: 04-11-2023 BATCH: 20071 Click to view Sun Lolly / Sunquick example Sun Lolly smoothie: The batch number and expiration date can be found on the backside, to the right of the ingredient list. Example: EXP: 25.08.2020 bX BATCH: b02Ab126H Click to view Sun Lolly smoothie example Sun Lolly Fruity Water: The batch number and expiration date can be found on the top of the carton brick. Example: EXP: 08.12.21 AW BATCH: e08Be122M 20:25 Click to view Sun Lolly Fruity Water example Suntop / Suncola / Sunzest fruit drink: The batch number and expiration date can be found on the top of the carton brick. EXP: 23.04.2020 BATCH: 07:51:52 Click to view Suntop / Suncola / Sunzest example Sunquick concentrate: The batch number and expiration date can be found on the back label at the lower-right corner. EXP: 18.05.2022 BATCH: 20069 Click to view Sunquick concentrate example Little Miracles: The batch number and expiration date can be found under the barcode. EXP & BATCH: 02 21 C Click to view Little Miracles example Great: The batch number and expiration date can be found on the back label of the bottle, below the ingredient list. EXP: 2017-09-19 BATCH: 10027 Click to view Great example
Certain products in our portfolio do contain allergens. This will be highlighted on the label with bold font on the products.
Our organic ice lolly range is marketed with a vegan claim. The claim is based on a full raw material check ensuring compliance with the principles recommended in European Vegan Union EVUs. Several other products in our portfolio are also considered vegan suitable but are not marketed with the vegan claim. Some products, however, contain the red food colour ‘carmine’ which is of animal origin and accordingly not vegan or vegetarian. Other products contain milk components that are also not considered strictly vegan. In both cases, the content of these ingredients will be written on the given product label.
If a flavour decreases in popularity or raw materials become too expensive to match our line-up price, the flavour might see an end to its production.
Selected markets will have Halal certification and this will appear on our product labels. Markets, where Halal is standard practice, will not necessarily have this as part of the label as it is standard practice.
Keep the packaging for the product in question, record the BATCH-number, production date and flavour.
The batch number and expiration date appear differently on our products. Below you find a description and an image example showing how to find it on our different product variants. MashUp: The batch number and expiration date can be found on the cap, on top of the bottle. Example: EXP: 03/2022 BATCH: 11:08 L077 Click to view MashUp example Sunjoy: The batch number and expiration date can be found in the upper left corner of the back label. Example: EXP: 15-09-2021 BATCH: 20011 Click to view Sunjoy example Sun Lolly / Sunquick home-freeze ice lollies: The batch number and expiration date can be found on one of the sides of the lolly. It will say “Best Before:“ on the given side. Example: EXP: 04-11-2023 BATCH: 20071 Click to view Sun Lolly / Sunquick example Sun Lolly smoothie: The batch number and expiration date can be found on the backside, to the right of the ingredient list. Example: EXP: 25.08.2020 bX BATCH: b02Ab126H Click to view Sun Lolly smoothie example Sun Lolly Fruity Water: The batch number and expiration date can be found on the top of the carton brick. Example: EXP: 08.12.21 AW BATCH: e08Be122M 20:25 Click to view Sun Lolly Fruity Water example Suntop / Suncola / Sunzest fruit drink: The batch number and expiration date can be found on the top of the carton brick. EXP: 23.04.2020 BATCH: 07:51:52 Click to view Suntop / Suncola / Sunzest example Sunquick concentrate: The batch number and expiration date can be found on the back label at the lower-right corner. EXP: 18.05.2022 BATCH: 20069 Click to view Sunquick concentrate example Little Miracles: The batch number and expiration date can be found under the barcode. EXP & BATCH: 02 21 C Click to view Little Miracles example Great: The batch number and expiration date can be found on the back label of the bottle, below the ingredient list. EXP: 2017-09-19 BATCH: 10027 Click to view Great example
